Our Services

01. Quality and Accreditation Consulting (NABH, JCI)

Hospital accreditation helps provide measures of quality management for external evaluation. This is to ensure that the focus lies on improving how care is delivered to patients and the quality of the care they receive. It includes operational audits, staff trainings, tracers, gap analysis, and other activities.

We assist healthcare facilities choose the relevant accreditations and provide customized services that focuses primarily on the patient and their pathway through the healthcare system – this includes how they access care, how they are cared for and the quality of services provided.

02. Business Process Mapping

Many brown field establishments usually require an interim assessment of their facility, infrastructure and technical assessment where our Business Process Mapping activity plays a pivotal role. The mapping process will define exactly what a business entity does, who is responsible, to what standard a process should be completed and how the success of a business process can be determined.

This is achieved in four steps: a. Process identification – understanding the process step-by-step. b. Information gathering – identifying risks, objectives, and key controls. c. Interviewing and Mapping – understanding the point of view of individuals in the process. d. Analysis – utilizing tools to make the process run more effectively and efficiently

03. SOP’s & Policy Development

We develop operational plans and systems at each level such that they will designed to fit in the best practices in the industry. A snap-shot of our services in this regard is summarized below:

Green Field

– Preparation of SOPs and Policy Manual for all departments based on best practices

– Preparation of flow charts for each activity for each department.

Brown Field

– Validation of existing policies & SOPs – Providing edited and operationally suited policies

– Preparation of Hospital Forms

– Medical & Non-medical brand

04. Go-to Market Strategy and Brand Development

The real value of a strong brand is its power to capture patient preference and loyalty. We provide a comprehensive assistance in branding green field projects and uplifting the brand identity of brown field projects that covers brand positioning, brand name selection and brand development.

Branding Structure & guidelines
Environmental Branding
Digital Media
Brand Positioning Attributes Benefits Beliefs & Values
Brand Name Selection
Licensing Co-branding
Brand Development
Brand extension

05. Consumer Surveys, Market Research and Feasibility Reports

Healthcare and Hospitals
Public Health
Medical Tourism
Med Tech
Medical Devices
Primary Healthcare
Home Care
Tele Medicine
Tele ICU
Assisted Healthcare
Competitive Market Intelligence
Country/State/City Healthcare Market Landscape

Pricing Analysis

Pricing analysis refers to the process of evaluating the price of a device/product/service current as well as future. Pricing analysis would give an overview of the average price, forecasted price and impact of the price on the overall market that is analyzed. This segment would also analyze the pricing pressure – reasons for decrease or increase in the price, mainly decrease in price its reasons and what measures should be taken to avoid the fall in price.

Market Intelligence

Market intelligence segment includes a set of information of a company, a product or a market. It details about the factors supporting the growth of the market (drivers), factors restricting the growth of the market (restraints) and opportunities in near future. The market report assesses and analyzes various markets, segment analysis and regional analysis of the current year as well as forecast of the next 5 years.

Competitive Intelligence

Clinical Trial Analysis

With rising number of trials, a concrete market potential and sustenance, the clinical trial analysis gives scaffold of the trial design, along with a deep dive analysis of the market forecast. The clinical trial analysis gives the summation of different unique approaches along with their market outcomes. The analysis also includes cannibalization ratio and pricing analysis designated with each trial.

06. Workshops and Trainings


We conduct management development programs and workshops for top management, hospital Quality Team and Hospital Staff for clear understanding of Quality Management, Accreditation and their roles and responsibilities. We spend time with the hospital team and implement tailor-made programs for the organization to suit their culture and working practices.

Leadership in Quality Management

– Role of information management in promoting quality and patient safety
– Use of quality management meetings for decision-making
– Design of quality improvement meetings
– Methods for communicating quality management information.

Planned Approach to Quality Management

– Development of policies and procedures
– Method for describing and analysing processes
– Methods of analysing and improving patient flow
– Use of JCI tracer methods to evaluate standards compliance
– Types and uses of medical record reviews
– Use of medical records for abstracting data and using it for organizational improvement

Data Collection in Performance Measurement and Quality Management

– Concepts of performance measurement
– Methods for prioritizing and selecting performance measures
– Methods for describing performance measures
– Use of targets and benchmarks for comparisons
– Sample sizes and methods
– Developing data collection plans
– Methods for aggregating and tabulating collected data
– Evaluation of data reliability
– Design of customer surveys
– Impact and comparison analysis
– Use of reports for summarizing data

Patient Safety and Risk Management

– Concepts of patient safety and risk management
– Establishing a culture of safety
– Management of adverse events
– Reporting and analysis of near misses and medical errors
– Risk assessment concepts and methods
– Clinical Audits
– Emergency Management Systems

Quality Improvement Tools

– Performance improvement models
– FOCUS (Find-Organize-Clarify-Understand-Select)
– PDCA (Plan-Do-Check-Act) model for improvement
– Applying the Six Sigma DMAIC (Define-Measure-Analyse-Improve-Control)
– HVA (Hazard Vulnerability Analysis)
– HIRA (Hazard Identification Risk Assessment )
– ICRA (Infection Control Risk Assessment)
– FMEA (Failure Mode Effect Analysis)
– RCA (Root Cause Analysis)
– Medication Management
– Leadership Medication Management and Safety
– Planned Approach to Medication Management and Systems
– Medication Storage and Labelling
– Medication Administration and Monitoring
– Monitoring Medication Error and Prescription Audits


We conduct management development programs for top management, Infection Control Team and Hospital Staff for clear understanding of Infection Control Practices and Implementation Approach.

Leadership in Infection Control Management

– Role of information management in promoting Infection Control
– Use of Clinical meetings for decision-making
– Design of Infection control improvement activities
– Methods for implementing infection control and spreading awareness

Introduction to Infection Control and Standard Precautions in Hospitals

– Introduction to infection control (Basic Microbiology)
– Infection Prevention & Control team (IPCT)
– Infection Prevention & Control Committee (IPCC)
– Hand hygiene, Requirement, Moments, Audits, Compilation
– Use of Personal Protective Equipment
– Pre-exposure prophylaxis & Post exposure management
– Approach towards Hazardous Material Waste Management and Disinfection Practices
– BMW management & Audits -Isolation Precautions Airborne, Droplet, Contact & protective isolation
– Spill management -Work stations on Cleaning, Disinfection & Sterilization
– Hands on training of disinfectants/antiseptics and its dilution, Group role plays on exposure & BMW management habits
– Hospital Associated Infections and Surveillance approach
– HAI: Definition, Fear factors, Complications
– Surveillance: CAUTI (Tracking as per CDC guidelines, Forms and verifications)
– Case Scenarios & Tracking of CAUTI-Surveillance: CLABSI (Tracking as per CDC guidelines, Forms and verifications)
– Case Scenarios & Tracking of CLABSI
– Surveillance: VAP (Tracking as per CDC guidelines, Forms and verifications)
– Case Scenarios & Tracking of VAP
– Surveillance: SSI (Tracking as per CDC guidelines, Forms and verifications)
– Case Scenarios & Tracking of SSI

Role of Infection Control departments and Infection Control Audits

– Role of ICN in Operation Theatre (Visits, audits, Sampling and education)
– Infection Control Risk Assessment (Prevention of outbreaks, Assessment & Documentation of safe construction/renovation)
– Microbiological specimen collection
– Environmental sampling (Surface & Air): Indications, Do’s & Don’ts
– Role of Infection Control Nurse in Kitchen and Food & beverage services
– Infection Control in CSSD ,Laundry & Mortuary
– Infection Control Bundles and its compliance audits
– Need based audits: Identification of requirements, creation of audit tools and suggestion of practice changes, add timeline & follow up

Medication Management

– Role of clinical management in promoting medication management and patient safety
– Use of medication management meetings for decision making
– Design of Medication Management Audits and Monitoring process
– Methods for implementing good medication management practices
– The selection and procurement of medications, storage, ordering and transcribing, preparing and dispensing, administration and monitoring
– Planned Approach to Medication Management and Systems
– Study potential areas of concern in the hospital’s medication management system and actions that might be taken
– Study any specific medication management issues requiring further exploration
– Development of Hospital Formulary
– Medication Management Committee
– Roles and Responsibilities and Continuous Tracking

Medication Storage and Labelling

– Medication Storage Systems
– Medication Labelling Systems
– Protocol for High Alert Medications
– Protocol for Look Alike and Sound Alike Medications
– Cytotoxic and Chemotherapy Agents Storage and Labelling Systems
– Medication Administration and Monitoring
– Prescription: Preparation and Dispensing, Administration, Medication Recall and Reconciliation, Monitoring
– Medication Management Performance Systems and Audits
– Medication Management Performance Measurement Indicators
– Medication Management Audits Tools and Auditing Methodology
– Monitoring of Stock Outs and Emergency Purchases
– Medication Errors and Adverse Drug Reaction
– Appropriateness Review


07. Healthcare Analytics

We have expertise in advanced analytics employing machine learning, deep learning and data science techniques to drive innovation in improving the quality of healthcare across all verticals – Providers, Payers and Patients.

Descriptive Analytics
We can help create Reports (Regulatory) and Dashboards for Operational Efficiency
Association Analysis (between different Diseases)
Clustering Analysis
How do people or clinical measurements cluster together in a population – Segment patients coming into ER based on admission rates and target the required group for intervention.
Principal Component Analysis
Which variables are important for explaining variety in the patient population?
Natural Language Processing – Identifying trends in Social Network comments and posts about the organization and take actions based on the identified feedback trends

Predictive Analytics and Optimization
Prediction – e.g Predicting the likelihood of an infection in a patient or predicting the blood sugar level of a diabetic patient an hour in advance
Resource Allocation
Making best use of hospital staff and space using linear programming.
Causal Hypotheses
How weather/ environmental factors contribute to disease prevalence?
Risk Assessment – e.g. Probability of a Cancer relapse or susceptibility to Sepsis
Classification – Diagnosing disease type from Clinical Data

Assist AI
Assist AI as a Physician – e.g. Creating a simple model to identify the risk of Heart disease
Diagnostic Imaging – Removing the need for Radiologists or assisting the Radiologists thereby reducing diagnostic errors and improving patient care
Personal Health Concierge
e.g. Providing additional information about some symptoms that a patient is having.

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